Terms and Conditions

Before the commencement of an assignment, the client is required to sign a Letter of Agreement and pay the deposit fee.
The Letter of Agreement is based on information provided by the client. It will outline the work required, delivery method, rate of pay, payment terms and includes a confidentiality clause.
If the assignment is found to differ significantly from the information originally provided, after consultation, an amended estimate will be submitted to the client.
First time users of the Secretarial Service (typing, transcription etc.) will be entitled to a 5% discount.
Time critical projects (e.g. 24-48 hour turnaround) will incur a 10% surcharge.
We reserve the right to refuse any assignment believed to be illegal or which may be deemed offensive to others.
The client can submit materials by post, courier, fax, email attachment, 3.5" floppy disk, CD-ROM or DVD. The client is advised to keep a copy of materials that are sent by post. Personal visits are not permitted to the premises.
All completed work is delivered by email unless otherwise specified by the client. Where printed material is required, a charge is made (25 pence per page, black and white or 50 pence per page, colour).
Original materials will be returned to the client on completion of the assignment. Postal costs will be borne by the client.
An invoice is submitted on completion of the assignment. Payment is to be received within 7 days of the date on the invoice unless otherwise specified in the Letter of Agreement.
We reserve the right to request full payment of the estimate prior to starting an assignment.
Deposits are to be paid by credit card, debit card or Paypal.
The outstanding balance (in GB pound sterling) can be paid by cheque, bank transfer, credit card, debit card, Paypal or by Standing Order (for ongoing assignments).
Payment by cheque is only acceptable within 7 days of the date on the invoice, unless otherwise specified in the Letter of Agreement. After this period, the fee must be paid by credit card, debit card or Paypal.
For ongoing assignments, the client will be sent an invoice on 21st day of the calendar month and payment is to be received on 28th day of the calendar month.
Interest will be charged at 3% per month for any overdue amounts.
The client will bear any bank charges resulting from a returned cheque.
If, for any reason, the client wishes to cancel the service before completion of the assignment, the cancellation fee will be based on an hourly rate for time actually spent on the project.

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